Shipping

Shipping by regular international post is free for orders over $100. Orders placed before 2pm NZDT (excluding weekends and NSW public holidays) will usually be dispatched same day.

New Zealand Customs and Duty Fees

Your order will be shipped from Sydney, Australia and orders equivalent to NZ$200 shipped to New Zealand may incur customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorised service provider. Fjällräven New Zealand is not responsible for and will not reimburse any of these charge and duties.

More information is available on the NZ Customs website:

 https://www.customs.govt.nz/personal/online-shopping/

Standard Post

Shipping via Australia Post's standard international service is free for orders over $100 and $19.95 for orders under $100. Deliveries usually take between 6-14 day but may take up to 21 days depending on on NZ customs processing times and delivery location.

*Shipping times are based on Australia Post international postage guidelines. Unforeseen delays may occur and Fjällräven New Zealand is not liable in these circumstances.

 

Paypal E-Cheque

Orders placed using PayPal e-Cheque will not be dispatched until the payment is cleared. These take between 3-5 business days to clear after which the standard processing and delivery times will apply. Please take in to account when considering delivery times that we are unable to process your order until your payment is finalised. For more information on e-Cheques, click here. 

Changes to Orders or Cancellations

If you have made a mistake on your order, please contact us as soon as you can, quoting your order number and we will try our best to help. Please note that most orders are processed and dispatched within 1 hour of receipt and we are unable to cancel or make changes after this time.

To enquire about changes or cancellations, please click here to contact our Customer Service team or use the live chat function.

Warranty

We offer a 2 year limited warranty that covers manufacturer defects for items purchased in Australia and New Zealand. Please note that we require proof of purchase and that faults resulting from general wear and tear or misuse are not covered.

We take the utmost care in ensuring our goods are of high quality - if you'd like to know more about our warranty policy or submit a request, please visit our warranty page here

Late Deliveries

You can track your order with the Australia Post tracking number you receive once your order has been dispatched. Once your order is en route, we are unable to expedite it and we recommend you contact Australia Post directly for any issues.

If you have not received your tracking number or are having any issues with the delivery of your item, please contact our Customer Service Team.