We are closely following recommendations from health officials on preventing the spread of COVID-19 and our team are working with increased safety precautions, which may cause a small delay in processing your orders. In addition, Australia Post may be experiencing similar delays due to increased parcel volume during the coming weeks. Please be sure to use the Australia Post tracking number provided for the most up-to-date arrival times and package location, and if you have any questions, reach out to our friendly customer service team. Thank you for your patience and continued support.
We offer free shipping for orders over $100 in NZD. Orders placed before 2pm NZDT (excluding weekends and NSW public holidays) will usually be dispatched same day. Your order is shipped from Sydney, Australia and may incur customs charges and duties.
Delivery times may vary due to high order volumes and during peak periods – you can contact us here for any queries related to your order.
New Zealand Duties
Orders equivalent to NZ$1,000 shipped to New Zealand may incur customs charges and duties charged by the NZ Customs Service and must be paid by the recipient directly to the NZ Customs Service or its authorised service provider. Fjällräven New Zealand is not responsible for and will not reimburse any of these charge and duties. https://www.customs.govt.nz/personal/online-shopping/
Shipping via Australia Post's standard international service is free for orders over $100 and $19.90 for orders under $100. Deliveries usually take between 6-14 days for metro regions but may take up to 21 days.
Orders placed using PayPal e-Cheque will not be dispatched until the payment is cleared. These take between 3-5 business days to clear after which the standard processing and delivery times will apply. Please take in to account when considering delivery times. For more information on e-Cheques, click here.
Order Changes and Cancellations
If you have made a mistake on your order, please contact us as soon as you can, quoting your order number and we will try our best to help. Please note that most orders are processed and dispatched within 1 hour of placement and we are unable to cancel or make changes after this time. To get in touch about amending or cancelling your order, please click here or speak to us on chat.
We offer a 2 year limited warranty that covers manufacturer defects for items purchased in Australia and New Zealand. To read more about our warranty policy or submit a claim, please visit our warranty page here.
You can track your order with the Australia Post tracking number you receive once your order has been dispatched. Once your order is on its way, we are unable to make any changes – we recommend you get in touch with Australia Post directly. If you have not received your tracking number or are having any issues with the delivery of your item, please contact our Customer Service Team.