General Information

We ship via AusPost and charge $17.95NZD, we offer free shipping for orders over $150 in NZD via Australia Post. Orders placed before 2pm NZDT (excluding weekends and NSW public holidays) will usually be dispatched same day. Your order is shipped from Sydney, Australia and may incur customs charges and duties.

Delivery times may vary due to high order volumes and during peak periods. On average the delivery time for a New Zealand order is 15-20 Business days – you can contact us here for any queries related to your order.

Standard Post

The standard delivery times are 15-20 Business days for New Zealand.

Tip: Delivery will likely be attempted during business hours, so you may prefer to provide your work address. Please make sure include a business name in your address.

PAYPAL E-CHEQUE

Orders placed using PayPal e-Cheque will not be dispatched until the payment is cleared. These take between 3-5 business days to clear after which the standard processing and delivery times will apply. Please take in to account when considering delivery times. For more information on e-Cheques click here. 

Order Changes and Cancellations

If you have made a mistake on your order, please contact us as soon as you can, quoting your order number and we will try our best to help. Please note that most orders are processed and dispatched within 1 hour of placement and we are unable to cancel or make changes after this time. To get in touch about amending or cancelling your order, To enquire about changes or cancellations, please click here to contact our Customer Service team or use the live chat function.

WARRANTY

We offer a 2 year limited warranty that covers manufacturer defects for items purchased in Australia and New Zealand. To read more about our warranty policy or submit a claim, please visit our warranty page here. 

LATE DELIVERIES

You can track your order with the Australia Post tracking number you receive once your order has been dispatched. Once your order is on its way, we are unable to make any changes – we recommend you get in touch with Australia Post directly.. If you have not received your tracking number or are having any issues with the delivery of your item, please contact our Customer Service Team.