I HAVE JUST PLACED AN ORDER. CAN I CANCEL OR CHANGE IT?
Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch. You have an option to cancel but you need to be quick about it. Please contact Customer Service immediately, and they will do their best to fulfil your request. We cannot promise that they will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped.
MY PAYMENT HAS BEEN DECLINED
A payment decline can happen for a number of reasons. Please check your Fjällräven account details to make sure that the card details such as the card type, validity date, name and your billing address are the same as the card they are registered with.
Occasionally, we may have issues processing cards that originate from different countries or conflicting IP addresses. If you are sure your card has sufficient funds and no blocks on it, please try using the PayPal checkout function instead (either via an account or the Guest Checkout feature.) If the problem continues, please enter the details of another card. Please contact our customer service team if the problem persists, they will try to advise you further.
DO YOU HAVE A SIZE CHART?
Yes, check out our size chart, displayed here as well as on the product page for measurements — you will find all the information to ensure our product fits perfectly and looks great.
CAN YOU GIVE ME MORE INFORMATION ON YOUR PRODUCTS?
We try to publish as much useful information as possible about each of our products, to help you purchase the items that suit you best. The product page for every item includes sizing, a short and long description, a material description, images as well as a product movie and related movies which highlight, e.g. the material. If you have any further questions, please do not hesitate to contact customer service and we will do our best to answer your questions as quickly and completely as possible.
Still can't find the answer you're looking for?
Fill out the contact form below and we will be in touch shortly. For a more immediate response, our live chat feature is available between 11 am-7 pm, Monday to Friday (NZST), with the exception of NSW Public Holidays.