We offer a 2 year warranty period from date of purchase for items purchased in Australia & New Zealand with proof of purchase that covers manufacturer defects.
Please note, that general wear-and-tear that occurs from extended use or faults from misuse or incorrect care do not qualify for a warranty claim.
If your claim qualifies, we will endeavour to repair or replace your item at our cost.
We make our gear to be of the highest quality, and with the right maintenance and by avoiding overuse, it should last a lifetime. Visit our Care & Repair page to learn more about how to correctly care for your Fjällräven garment or equipment.
PROCESSING YOUR WARRANTY CLAIM
- Simply complete the Warranty Form below.
- When your warranty request has been received and approved, you will receive a response from us with shipping and documentation information.
- Re-pack your items safely for transit with copy of your proof of purchase document and post according to instructions.
*The warranty for Fjällräven in Australia and New Zealand is handled by Zen Imports Pty Ltd.