Exchanges & Returns:
If you purchase an item that qualifies for a change-of-mind exchange or return between the 1st of November 2019 to the 31st of December 2019, we will automatically extend the returns period for you up until the 31st of January 2020.
To be able to return your item(s) to us you must make sure that the below applies:
- Item/s were purchased between the above dates and the return is sent back before 31st of January 2020
- Item(s) must be unworn, unused and with the original tags still attached in perfect resaleable condition; and
- Item(s) must be in the original packaging which must be in original condition. This includes boxes and dust bags.
If your item matches all of these conditions, you can lodge a return as normal through our returns portal. If your item does not meet the above conditions, we reserve the right to refuse a refund or exchange and return your item to you.
While our team will be working hard to get all orders dispatched as quickly as possible, there may be delays in processing your order during high-volume order periods, or external shipping delays through New Zealand Post. For this reason, the cut-off dates are a guide only, and we cannot guarantee delivery before Christmas should you purchase before these dates.
The Christmas cut-off dates for postage are as follows:
6pm Sunday 8 December
FREE* | 3-7 Business Days
*For purchases over $100